FAQ

Q: What types of Artemia products do you offer?

We offer Artemia products such as Artemia cysts with different hatching rates and nauplii yields, products suitable for different hatching methods (decapsulated hatching and conventional hatching), options for different hatching temperatures (high/low temperature), decapsulated Artemia cysts, and other related specifications.

Q: I am a new customer. How do I know which Artemia product is right for my hatchery or farm?

We first understand your cultured species, water quality conditions, climate at the hatchery location, technical level, and feeding protocols. Based on this, we recommend suitable product specifications and usage guidelines, and usually suggest starting with small-scale trials before large-volume purchases.

Q: Do you provide samples? What is the sample procedure?

Yes. For serious business inquiries, we can provide samples for testing. After you share company details and the receiving address, we arrange shipment with basic usage instructions. When the trial is finished, we can review results together and optimize the product choice.

Q: What is the usual lead time for orders? Can you support safety stock or long-term supply?

For standard items in stock, shipment can be arranged shortly after order and payment confirmation. Special specifications or customized packaging require production and preparation time. For regular customers, we can plan quarterly or annual demand and set safety stock to reduce supply interruption risks.

Q: What kind of logistics and documentation support can you provide?

We support international shipping and customs procedures for aquaculture and feed-related products. We can work under terms such as EXW, FOB, or CIF and help prepare documents like invoices, packing lists, and origin/health certificates.

Q: Do you offer OEM or private label services?

Yes. We can provide packaging with your own brand. You can use your existing design or work with us to adjust it. MOQs and additional costs are clarified during negotiation. Current packaging types include cartons (containing 12 tin cans, 425 g each), plastic pails (5 kg or 10 kg), and fiber drums (25 kg).

Q: Do you provide technical support, such as hatching and feeding guidance?

Yes. Beyond supplying products, we support customers with Artemia hatching and application know-how, including recommended hatching conditions and troubleshooting common issues.

Who is Ze Zhi Heng and what do you do?

Ze Zhi Heng specializes in Artemia-based products and feeding solutions for aquaculture. We mainly serve hatcheries, grow-out farms, aquafeed mills, and professional distributors in the aquaculture supply chain.

How do you ensure the quality and consistency of your Artemia products?

Every batch is subject to strict quality control, including hatching-rate tests, microbiological checks, and physical inspections. We can provide batch data and third-party test reports to support your internal quality system and customer audits.

What types of Artemia products do you offer?

We offer a range of Artemia products, including Artemia cysts with different hatching rates, Artemia cysts with different nauplii yields, Artemia cysts suitable for different hatching methods (decapsulated hatching and conventional hatching), Artemia cysts suitable for different hatching temperatures (high temperature and low temperature), decapsulated Artemia cysts, as well as other related specifications. This allows our customers to choose the most suitable products based on the species they are cultivating, their water quality conditions, the climate at the hatchery location, the hatchery’s technical level, and their previous feeding protocols.

I am a new customer. How do I know which Artemia product is right for my hatchery or farm?

Our team will first seek to understand the species you are cultivating, your water quality conditions, the climate at your hatchery location, the technical level of your hatchery, and your previous feeding protocols. On this basis, we will recommend the most suitable Artemia product specifications and usage guidelines, and we usually suggest starting with small-scale trials before proceeding to large-volume purchases.

Do you provide samples? What is the sample procedure?

Yes, for serious business inquiries we can provide samples for testing. After you share your company details and receiving address, we arrange shipment with basic usage instructions. When your trial is finished, we can review the results together and optimize the product choice.

What is your minimum order quantity (MOQ) and how is pricing determined?

The MOQ depends on the specific product and packaging format, typically calculated by carton or pallet. Pricing is based on product grade, volume, delivery terms, and payment conditions; long-term or volume-based purchasing plans may qualify for tiered pricing.

What is the usual lead time for orders? Can you support safety stock or long-term supply?

For standard items in stock, we can arrange shipment shortly after order and payment confirmation. For special specifications or customized packaging, production and preparation time is required. For regular customers, we are happy to plan quarterly or annual demand and set safety stock to reduce the risk of supply interruption.

What kind of logistics and documentation support can you provide?

We are experienced in international shipping and customs procedures for aquaculture and feed-related products. According to your needs, we can work under terms such as EXW, FOB or CIF and help prepare documents like invoices, packing lists, and origin/health certificates.

Do you offer OEM or private label services?

Yes. We can provide different packaging forms with your own brand. You can use your existing design or work with us to adjust it; MOQs and additional costs for OEM/private label will be clarified during negotiation.The current packaging types include cartons (containing 12 tin cans, 425 g each), plastic pails (5 kg or 10 kg), and fiber drums (25 kg).

Do you provide technical support, such as hatching and feeding guidance?

Beyond supplying products, we also support our customers with Artemia hatching and application know-how. This includes recommended hatching conditions, troubleshooting common issues,.

What happens if there is a quality or performance issue with a batch?

If you encounter any problem, please contact us immediately with the batch number, usage conditions, and relevant photos or videos. We will work with you to investigate the cause; if it is confirmed to be a product-quality issue, we will follow the agreed terms for replacement or compensation and improve future supply.

How can I start working with Ze Zhi Heng? What is the typical cooperation process?

You can reach us via the contact details on our website (inquiry form, email, or messaging apps). After we understand your company profile and basic demand, the usual steps are: requirement discussion → product and specification proposal → sample testing → commercial terms confirmation → first order → continuous technical and supply support.